We're actively following the latest developments about Covid-19. We want to keep you informed about how the situation will impact your orders and returns with Democracy Clothing, so follow this FAQ for current updates.
July 7, 2020
All shipping carriers are running 80% over the normal package volume with less staff with Covid19 as shipping carriers follow distancing restrictions. The result is some packages deliveries have been delayed up to 5 business days due to package volume, service area delays and weather. We recommend planning for several days of delays with all shipping methods including overnight and 2 day.
June 4, 2020
Democracy is fulfilling orders and processing returns five days a week except holidays, following strict safety and social distance guidelines. Thank you for your patience. We will continue posting regular updates as they come.
- Customer Service teams are working remotely from home during this situation and will be available to process refunds to unshipped orders. Please use our contact form to email us click here.
Thank you for your patience. We will continue posting regular updates as they come.
Shipping & Processing Time
If orders are placed before 12pm PST, Monday through Friday (excluding holidays), our warehouse will begin processing the same day. For orders placed after 12pm PST, we will begin processing the next business day. We process all orders within 1 to 2 business days after credit card verification.
While we will do all we can to ensure your order is delivered on time, we are unable to be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Please keep in mind that from time to time we will get back-logged during holiday time periods and sale time periods, during this time order processing could take longer than our standard time frame. If you have any questions about your order, please check your order online or please contact our Customer Care Team and we will be glad to help answer your questions.
Shipment Payment Authorization
As you submit your order your credit card will be charged for all items and shipment costs and an email notification will be sent.
P.O. Boxes & Military Addresses
We do not ship to P.O. Boxes or APO/FPO military addresses at this time.
Shipping to Hawaii, Alaska & Puerto Rico
For deliveries to Alaska + Hawaii, select 2 Day Air or Overnight Air for expedited delivery.
For standard delivery select Surepost.
Shipping Internationally
For deliveries outside the United States of America, Democracy does not currently ship to any international address.
Shipping Holidays
Democracy Clothing and its carriers will not be shipping or delivering on the following holidays / day the holiday is observed:
- New Years Eve
- New Years Day
- Martin Luther King Jr Day
- Presidents Day
- Good Friday (Democracy closed, we do not ship orders or process returns this day)
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving (Democracy closed, we do not ship orders or process returns this day)
- Christmas Eve (Democracy closed, we do not ship orders or process returns this day)
- Christmas
For 2021
- Christmas Observed Dec 24th, 2021 (Democracy closed, we do not ship orders or process returns this day)
- Christmas Eve Observed Dec 23rd, 2021 (Democracy closed, we do not ship orders or process returns this day)
Delivery Policy
If you refuse delivery of your order, the order will be returned to our distribution center and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.
Shipping Options
Free ground shipping via UPS SurePost is automatically applied during checkout on all orders over $100 within the continental U.S.
For all other shipping, the rate is based on the weight and delivery address. This includes expedited shipping. Delivery costs are provided at checkout. Please see the chart below for more details.
UPS SurePost (Ground via USPS)
Typical delivery is within 5-9 Business Days* (with USPS delays some packages are delayed up to 5 Business Days)
Orders to AK, HI, PR or VI will be delivered within 5-12 Business Days*
*We cannot guarantee delivery dates as delivery depends on UPS & USPS.
UPS Ground
Typical delivery is within 3-7 Business Days*
Orders to AK, HI, PR or VI will be delivered within 5-12 Business Days*
*We cannot guarantee delivery dates as delivery depends on UPS.
UPS 2 Day
For orders placed by Noon PST, Typical delivery is within 2-3 Business Days*
Orders to AK, HI, PR or VI will be delivered within 2-4 Business Days*
*UPS does not provide 2 Day Delivery to all addresses, If your location is remote UPS 2 Day option may not be available to you. We cannot guarantee delivery dates as delivery depends on UPS.
UPS Overnight
For orders placed before Noon PST, Typical delivery is Next Business Day*
*For orders placed & confirmed by Noon Pacific Standard Time. For orders placed after Noon Pacific Standard Time add additional day for processing and delivery. UPS does not provide Overnight Delivery to all addresses, If your location is remote UPS Overnight option may not be available to you. We cannot guarantee delivery dates as delivery depends on UPS.
*Business Days are considered Monday to Friday. We do not ship on Saturday or Sunday. UPS or USPS delivery is based on their delivery days and the service selected.