We're actively following the latest developments about the Covid-19 outbreak. We want to keep you informed about how the situation will impact your orders and returns with Democracy Clothing, so follow this FAQ for current updates.
March 20, 2020
On March 19, 2020, the Governor of California announced the Stay-at-Home Order requiring all non-essential businesses to suspend operations until April 19.
Following this emergency order, Democracy will temporarily suspend the shipment of all orders placed after 3pm March 19, 2020 and processing of all returns for the duration of the order from the State of California.
The situation is still unfolding. All information is subject to change. For now, this is what you need to know:
- Fulfillment teams are no longer fulfilling orders.
- Customer Service teams are working remotely from home during this situation. Customer Service will be available to answer your questions via email. Please use our contact form to email us click here.
- Return teams are no longer processing returns. Once we resume operations the returns will be processed.
Thank you for your patience. We'll continue posting regular updates as they come.
Shipping & Processing Time (Temporarily Suspended)
If orders are placed before 12pm PST, Monday through Friday (excluding holidays), our warehouse will begin processing the same day. For orders placed after 12pm PST, we will begin processing the next business day. We process all orders within 1 to 2 business days after credit card verification.
While we will do all we can to ensure your order is delivered on time, we are unable to be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Please keep in mind that from time to time we will get back-logged during holiday time periods and sale time periods, during this time order processing could take longer than our standard time frame. If you have any questions about your order, please check your order online or please contact our Customer Care Team and we will be glad to help answer your questions.
Shipment Payment Authorization
As you submit your order your credit card will be charged for all items and shipment costs and an email notification will be sent.
P.O. Boxes & Military Addresses
We do not ship to P.O. Boxes or APO/FPO military addresses at this time.
Shipping to Hawaii, Alaska & Puerto Rico
For deliveries to Alaska + Hawaii, select 2 Day Air or Overnight Air for expedited delivery.
For standard delivery select Surepost.
For deliveries outside the United States of America, Democracy does not currently ship to any international address.
Democracy Clothing and its carriers will not be shipping or delivering on:
- New Years Eve
- New Years Day
- Martin Luther King Jr Day
- Presidents Day
- Good Friday (Democracy closed, we do not ship orders this day)
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving (Democracy closed, we do not ship orders this day)
- Christmas Eve (Democracy closed, we do not ship orders this day)
If you refuse delivery of your order, the order will be returned to our distribution center and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.