FAQs

ORDERING

How can I check the status of my order?
The status of your order can be found on Democracyclothing.com.  To check your order status, log in to your account page and select “Order History”. From this page you can see detailed order information about your current and past orders.  If your order has shipped you will see the tracking number. Please note: You must be logged in to your account at the time of the purchase for your order to reflect in the Order History.  If you use guest checkout, this function is not available. 


Can I make a change or cancel my order?
To provide the best possible service for our customers, we begin processing an order as soon as the order is placed.  Because we may have started the processing of your Democracyclothing.com order immediately, we cannot update or cancel orders.

If you forgot to add a promo code, please contact us via email or call 626-269-2860.  Include your order number and promo code in communication.  

Please note that we offer price adjustments only within 7 days of your order being shipped.


How long will it take to receive my order?
We do our best to process and ship orders within 1-2 business days.  Democracy business days are Monday - Friday and exclude holidays.

Please keep in mind, that when we have an influx of orders during sale, peak periods and holiday time periods the processing of your order could take longer.  If you have any questions about your order, please contact our Customer Care Team Email or call 626-269-2860, we will be glad to help.

You will receive an email confirmation with your tracking number once your order has shipped.

While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.


How do I know that my order has been shipped?
When your order has been shipped, you will receive an email with your tracking number and a link to where you can see the shipment status.  Please allow for a minimum of 24 hours for the tracking information to register on the carrier’s website.


When will my credit card be charged?
Your credit card is charged when your order is placed.

If you attempted to place an order, but were unsuccessful, some credit cards and/or bank establishments do place a hold for the failed amount.  This is not a charge to the card, but a held authorization on the banking side. If you have any questions regarding failed attempts to place an order please contact our Customer Care Team and we will be glad to assist you.


Why should I become a registered user, create an account?
We encourage you to set up an account to improve your shopping experience.

  • Faster check out on return visits, we securely save your address and billing information for quick check out.
  • Order history to access the details of all your past orders.
  • News and exclusive offers: sign up to receive email updates on new product arrivals, trends, gift ideas, special promotions, sale promotions and much more.

How are taxes calculated?
We only collect sales tax in the states where Kellwood Apparel LLC either has a physical office or we have established tax nexus.


Is ordering over the Internet secure?
Yes, our website includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.


PAYMENT

What forms of payment do you accept?
We accept American Express, MasterCard, Visa, Discover, and Apple Pay. We are unable to split tender by multiple credit cards. We do not accept checks, cash or money orders.


Will my credit card be charged immediately?
Yes, Your credit card is charged when your order is placed.


SHIPPING

What are your shipping fees & shipping delivery times?
Free ground shipping via UPS SurePost is automatically applied during checkout on all orders over $100 within the continental U.S.  

For all other shipping, the rate is based on the weight and delivery address. This includes expedited shipping. Delivery costs are provided at checkout. Please see the chart below for more details.

UPS SurePost (Ground via USPS)

  Typical delivery is within 5-9 Business Days*

  Orders to AK, HI, PR or VI will be delivered within 5-12 Business Days*

  *We cannot guarantee delivery dates as delivery depends on UPS & USPS.

UPS Ground 

  Typical delivery is within 3-7 Business Days*

  Orders to AK, HI, PR or VI will be delivered within 5-12 Business Days*

  *We cannot guarantee delivery dates as delivery depends on UPS.

UPS 2 Day

  For orders placed by Noon PST, Typical delivery is within 2-3 Business Days*

  Orders to AK, HI, PR or VI will be delivered within 2-4 Business Days*

*UPS does not provide 2 Day Delivery to all addresses, If your location is remote UPS 2 Day option may not be available to you. We cannot guarantee delivery dates as delivery depends on UPS.


UPS Overnight

  For orders placed before Noon PST, Typical delivery is Next Business Day*

*For orders placed & confirmed by Noon Pacific Standard Time. For orders placed after Noon Pacific Standard Time add additional day for processing and delivery. UPS does not provide Overnight Delivery to all addresses, If your location is remote UPS Overnight option may not be available to you. We cannot guarantee delivery dates as delivery depends on UPS.


FAQs


How long will it take to receive my order?
We do our best to process and ship orders within 1 - 2 business days.  Kellwood Apparel / Democracy Clothing business days are Monday - Friday and exclude holidays.

Please keep in mind that when we have an influx of orders during sale and holiday time periods the processing time could take longer.  If you have any questions about your order, please contact our Customer Care Team.

We will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions or limitations beyond our control such as carrier restrictions, severe weather, service interruptions, etc.


How can I check the status of my order?
The status of your order can be found on Democracyclothing.com.  To check your order status, log in to your account page and select “Order History.” From this page you can see detailed order information about your current and past orders.  If your order has shipped you will also be able to see the tracking number. 


Do you ship to PO Boxes or APO/FPO addresses?
Democracy Clothing does not ship to PO Boxes or APO/FRO addresses at this time.


RETURNS & EXCHANGES


What is the Democracy return policy?
We accept returns of products purchased online through Democracyclothing.com within 30 days of purchase.

Democracy will issue a refund for returns received that are unwashed, unworn, unused and in original condition with the packing slip and tags attached in the form and amount tendered for the original transaction.

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund or exchange.

Merchandise received after 30 days will only be accepted at our discretion for an online store credit.

Democracy merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originated retailer.

For more information visit our RETURN POLICY.


Where do I ship my return?
Democracy offers free returns for orders placed over $100 in the continental U.S.  To obtain a return label, visit our Returns Center.  Returns & Exchanges must be shipped / mailed to the address on the return label.  If you need assistance contact our Customer Care Team.


How should I ship my return?

  1. Go to Democracy Returns Center
  2. Enclose the original packing slip or a copy of the packing slip in your return package
  3. Pack and seal your box securely, in the original package, if possible.  Adhere the return shipping label included with your order to the package.
  4. Bring and drop off your package to any authorized UPS shipping location, we recommend you request a receipt for the drop off. 

When will my credit card be refunded?
Once your package has been received at the Kellwood Apparel / Democracy warehouse, your refund or exchange will be processed within seven business days of receipt.  If there is a refund due, a credit will be issued in the original form of payment. 

Any shipping costs are non-refundable unless the return is a result of a manufacture error or a shipping error on our part. 

Your bank may require 2 - 5 business days to reflect the return transaction once we process the return.


OTHER COMMON QUESTIONS


Can I receive a price adjustment for my order?
We will honor a one-time price adjustment on full-price items within 14 days of the shipment date of the original order. To receive a price adjustment, please contact Democracy Customer Care Team Email or at 626-269-2860 and refer to your order number.  Private Sale items are excluded and other promotions may also be excluded.


How do I receive promotional offers?
Sign up for our emails below for exclusive offers.


Can promotional codes be combined?
Only one coupon code can be used at a time.  During sale periods, multiple discounts cannot be stacked or combined.


Will you price match another retailer?
On Democracy Clothing products there may be occasions when our styles are offered for less.

We will gladly match another qualified retail partner’s price on identical items that meet our price match conditions.

  • Price match is only for items that are available on Democracyclothing.com
  • The items must be identical: the style number and color code must match.
  • The product must be in new condition, in stock and be available to buy on the retailer’s website, we do not match prices for items that are sold out.
  • We do not match pricing for stacked promotions.

If the price match meets these conditions, contact our Customer Care Team and be sure to provide a link and / or photo of the item on the other retailers site.


What is your privacy policy?

For more details on our privacy policy, click here