Online Orders
How can I check the status of my order?
The status of your order can be found on democracyclothing.com. To check your order status, log in to your account page and select “Order History”. From this page you can see detailed order information about your current and past orders.
If your order has shipped, you will see the tracking number.
Please note: You must be logged in to your account at the time of the purchase for your order to reflect in the Order History. If you use guest checkout, this function is not available.
What should I do if I need to update or cancel my order?
To provide the best possible service for our customers, we begin processing an order as soon as the order is placed. Because we may have started the processing of your Democracyclothing.com order immediately, we cannot update or cancel orders.
If you forgot to add a promo code, please contact us via email or call 626-269-2860. Include your order number and promo code in communication.
Please note that we offer price adjustments only within 7 days of your order being shipped.
When will my credit card be charged?
Your credit card is charged when your order is placed. If you attempted to place an order, but were unsuccessful, some credit cards and/or bank establishments do place a hold for the failed amount. This is not a charge to the card, but a held authorization on the banking side.
If you have any questions regarding failed attempts to place an order please contact our Customer Care Team and we will be glad to assist you.
Why should I become a registered user and create an account?
We encourage you to set up an account to improve your shopping experience.
- Faster check out on return visits, we securely save your address and billing information for quick check out.
- Order history to access the details of all your past orders.
- Opt-in to Democracy Rewards Loyalty Program for points to accrue to account.
- News and exclusive offers: sign up to receive email updates on new product arrivals, trends, promotions and much more.
How are sales taxes calculated?
Sales tax is collected in states where Kellwood Apparel LLC either has a physical office or have established a tax nexus.
Is ordering over the internet secure?
Yes, our website includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. Democracy Clothing uses PCI compliant Shopify Payment Solutions for processing of credit cards, the Democracy Clothing staff does not have access to your complete credit card information as PCI compliant Shopify Payment Solutions does not provide complete credit card information.
What is your privacy policy?
Our Privacy Policy can be found here.
Product Information
What is 15600?
RN# 15600 or rn15600 if you are looking at the Democracy Clothing care label this number is our registered Identification number of our brand. Likely you are trying to search for a specific style if you look below the size on the care label there is a style number that you can search. This will typically start with the letter B or W. If you do not find your style on our site you can reach out to customer service.
What is 39831?
RN# 39831 or rn39831 if you are looking at the Wit & Wisdom care label this number is the Wit & Wisdom register identification number of their brand. To contact Wit & Wisdom brand please visit Wit & Wisdom.
What is Ab Tech?
We develop products for our retail partners with Ab Technology, if you love Ab Technology you will love "Ab"solution®. Shop our "Ab"solution styles here.
Do you sell gift cards?
We offer E-Gift Cards that are available for purchase and redemption online only at democracyclothing.com.
Shop our E-Gift Card here!
*E-Gift Card purchase and redemption is only available for orders shipping within the U.S. The purchase of E-Gift Cards is not available for international orders.
Will you price match another retailer?
On Democracy Clothing products there may be occasions when our styles are offered for less. We will gladly match another qualified retail partner’s price on identical items that meet our price match conditions.
- Price match is only for items that are available on Democracyclothing.com
- The items must be identical: the style number and color code must match.
- The product must be in new condition, in stock and be available to buy on the retailer’s website, we do not match prices for items that are sold out.
- We do not match pricing for stacked promotions.
If the price match meets these conditions, contact our Customer Care Team and be sure to provide a link and / or photo of the item on the other retailers site.
Do you have maternity sizing?
Yes, shop our Maternity "Ab"solution® collection here.
Payment Information
What forms of payment do you accept?
We accept American Express, MasterCard, Visa, Discover, Apple Pay and valid Democracy Clothing E-Gift Cards. We are unable to split tender by multiple credit cards. We do not accept checks, cash or money orders.
Will my credit card be charged immediately?
Yes, Your credit card is charged when your order is placed.
Promotions & Discounts
Can I receive a price adjustment for my order?
We will honor a one-time price adjustment on full-price items within 14 days of the shipment date of the original order. To receive a price adjustment, please contact our Customer Care Team by email or phone at 626-269-2860 and refer to your order number. Private Sale items are excluded, and other promotions may also be excluded.
How do I receive promotional offers?
Sign up for our emails for exclusive offers. Promotional offers do not apply to E-Gift Cards.
Can promotional codes be combined?
Only one coupon code can be used at a time. During sale periods, multiple discounts cannot be stacked or combined. Promotional codes do not apply to E-Gift Cards.
Will you price match another retailer?
On Democracy Clothing products there may be occasions when our styles are offered for less. We will gladly match another qualified retail partner’s price on identical items that meet our price match conditions.
- Price match is only for items that are available on Democracyclothing.com
- The items must be identical: the style number and color code must match.
- The product must be in new condition, in stock and be available to buy on the retailer’s website, we do not match prices for items that are sold out.
- We do not match pricing for stacked promotions.
If the price match meets these conditions, contact our Customer Care Team with a link and/or photo of the item seen on the retailers site.
Shipping & Delivery
Find more Shipping & Delivery details here.
What are your shipping rates?
Shipping Rates
Domestic Shipping
| SHIPPING METHOD | SHIPPING TIME | PRICE |
|---|---|---|
| Standard Ground Shipping | 1 to 5 business days | $7.95 USD |
| Standard Shipping (APO/FPO) | 2 to 9 business days | $7.95 USD |
| Standard Priority Shipping (Alaska/Hawaii) | 2 to 3 business days | $7.95 USD |
| FedEx 2Day | 2 to 3 business days | Calculated at checkout |
| FedEx Priority Overnight | 1 to 2 business days | Calculated at checkout |
International Shipping
| SHIPPING METHOD | SHIPPING TIME | PRICE |
|---|---|---|
| DHL Worldwide | Calculated at checkout. | Calculated at checkout. |
*Please note, business days are Monday to Friday and Saturday and Sunday do not account for business days.
Shipping time will vary based on shipping location and order weight. Once you have entered your shipping information at checkout, you will be able to see available shipping options for your shipping location. We cannot deliver to a PO Box and shipping options for PO Boxes are not available. Please provide a valid complete street address.
How can I qualify for Free Shipping?
We offer FREE Standard Shipping for orders with a subtotal of $100 USD and over! For orders with a subtotal exceeding $200 USD and over, we will upgrade your Free Standard Shipping to Free 2-Day Priority Shipping.
If you’re a Loyalty Rewards Member, you automatically qualify for Free Standard Shipping once you’ve achieved the following tiers: Embrace, Enhance, and Elevate.
*Free shipping offer applies to orders shipping within the U.S. only.
How will I know if my order has been shipped?
When your order has been shipped, you will receive an email with your tracking number and a link to where you can see the shipment status. Please allow for a minimum of 24 hours for the tracking information to register on the carrier’s website.
How long will it take for my order to ship?
Once your order has been placed and received into our system, you will receive a confirmation email with your order number. Our processing time for orders to be shipped is 1-3 business days. Once your order has been processed and has shipped, you will receive notification with tracking information included for you to monitor movement.
*Please allow 24-48 business hours to see tracking updates via courier site. If your tracking number reads unavailable on the courier site, this just means that your order is awaiting to be picked up and scanned in.
How long will it take to receive my order?
We do our best to process and ship orders within 1-3 business days. Democracy business days are Monday-Friday and exclude holidays and shipping time will vary based on location.
In addition to processing time, it may take anywhere from 1-9 business days from the date your order was shipped to receive your order. Shipping time is an estimate and will vary based on the location of your shipping address.
Please keep in mind that when we have an influx of orders during sales, peak periods, and holiday time periods the processing of your order could take longer. If you have any questions about your order, please contact our Customer Care Team Email or call 626-269-2860, we will be glad to help.
You will receive an email confirmation with your tracking number once your order has shipped. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Returns & Exchanges
Find more Returns & Exchanges details here.
What is the Democracy Return Policy?
We accept the exchange or return of products purchased online through democracyclothing.com within 30 days of purchase. The return shipping cost will then be calculated when begin the process of your return. Our system will calculate the cost based on the shipping location and the maximum fee is $7.95 USD. Please note that the return shipping cost is the responsibility of the customer and will be taken from your refund amount. *International orders are final sale and cannot be returned without exceptions.
Democracy will issue a refund for returns received that are unwashed, unworn, unused and in original condition with the packing slip and tags attached in the form and amount tendered for the original transaction.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund or exchange.
Merchandise received after 30 days will only be accepted at our discretion for online store credit. Democracy merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originated retailer.
For more information visit our Return Policy.
How do I start a return or exchange?
Democracy offers returns at a maximum fee of $7.95 USD and free exchanges for orders shipping within the U.S. To start your return or exchange, please proceed to our Returns Portal. All returns and exchanges must be shipped/mailed to the address on the return label.
For additional help, please contact our Customer Care Team.
When will my exchange order ship?
Once the return label tracking # for the return package status has been updated to "in transit" on the FedEx website, our system will automatically place the exchange order for the new items requested. At that time, you will receive a separate email notifying you of the new exchange order.
How do I ship my return?
Once you’ve started your return on our Returns Portal:
- Enclose a copy of the packing slip in your return package.
- Pack and seal your box securely, in the original package, if possible. Adhere return shipping label provided by email for your approved return to the package.
- Drop off the package to any authorized FedEx drop-off location within 28 days. (We suggest dropping off your package at a physical location so that you can receive a confirmation receipt for your safekeeping.)
Upon receiving and processing your returned order, you will receive notification of your refund or exchange. Please note, if this is a return to exchange, the exchange order will be placed once the return label status has been updated to "in transit" on the FedEx website.
When will my credit card be refunded?
Once your package has been received at the Kellwood Apparel / Democracy warehouse, your refund or exchange will be processed within 3-5 business days (Monday - Friday) after the day the package is received by our warehouse. If there is a refund due, a credit will be issued in the original form of payment.
Any shipping costs are non-refundable unless the return is a result of a manufacture error or a shipping error on our part.
Your bank may require 2-14 business days (Monday-Friday) to reflect the return transaction once we process the return. Typically debit and credit cards with regional banks take 5-14 business days.
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