To Create a Return Label: To submit an exchange or return on an order you've received and print the return label, click HERE.
Return Policy Democracy gladly accepts the return of merchandise in its original condition (unworn, unwashed, with tags attached) or defective merchandise. Return must be made within 30 days of delivery and will be credited in the same form as the original payment method. Please make sure to obtain a drop off receipt for returns, Democracy is not responsible for items lost, stolen or damaged by the carrier or shipment center. The drop off receipt is your confirmation of the return. If you are sending the return using your own carrier we are not responsible for returned items that we do not receive.
Full Return Policy You can return or exchange eligible items free of charge within 30 days of delivery date. We reserve the right to deny a refund if the returned merchandise does not meet our requirements. We provide a free return label for return addresses located in the continental USA. We do not provide return labels for orders that are not in continental USA nor do we provide reimbursement for return labels outside continental USA (this includes all US territories, international, FPO, APO addresses)
Items Purchased at Other Locations Items purchased at a department store or any other store selling Democracy merchandise can not be returned to democracyclothing.com. Only the retail store or website that you purchased the product from can accept the return.
Gift Returns If you changed your mind about a gift? We will not tell. Contact our Customer Care Team, to assist you with returning your gift to exchange for a new item.
Final Sale Items denoted as final sale cannot be returned, exchanged or price adjusted.
Democracy is fulfilling orders and processing returns five days a week except holidays.
For all returns shipped to and returned from an address outside the continental USA: we do not provide return labels or refund any costs for the return shipping.
- Full-price and sales items in original condition, with all tags attached, can be returned for a full refund or exchanged within 30 days of the delivery date.
- Final-Sale items cannot be exchanged or returned at any time.
- Worn, altered or washed items cannot be returned or exchanged.
- In-store purchases cannot be returned or exchanged at democracyclothing.com
Returning by Fedex Ground using label printed from democracyclothing.com is free of charge within the continental U.S. If you need a new item(s) immediately, contact Democracy Customer Care Team Email or at 626-269-2860.
Shipping Errors or Damaged Products If we process an order incorrectly or you receive a damaged or defective item, Democracy Clothing will gladly replace it or accept it for a full refund at our expense. Democracy will provide a prepaid shipping label to expedite the return for orders shipped within the U.S.
To receive your shipping label and arrange to replace your product, please contact:
- Democracy Customer Care Team Email or 626-269-2860 between 8am - 4pm PST, Monday through Friday except holidays and refer to the “order number” listed on your packing slip or your order confirmation email.
- Democracy customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur.
- Democracy is not liable for any damages and/or package loss from a third-party shipping service.
Refunds & Credits You will receive your refund in the original form of payment or receive a Democracy credit per our policies. Once we receive your return, we will process your refund within 14 business days and send you an email confirmation. Your bank may require additional time to post this transaction to your account. Please allow for 1 to 2 billing cycles from the day you return your merchandise for your account to be credited.
Price Adjustment Democracy will honor a one-time price adjustment on full-price items within 7 days of shipment date for price differences on democracyclothing.com only. To receive a price adjustment, please contact Democracy Customer Care Team Email or 626-269-2860 and refer to the order number on your packing slip or the order confirmation email. All Sale items are excluded. Other promotions may also be excluded.